My Experience Repairing Insta360 Pro 2 After Lens Damage During Shoot
What happens if your Insta360 Pro 2 falls and a lens breaks? Here’s my real experience—from the accident, saving the footage, repair process, cost, and lessons learned.
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My Experience Repairing Insta360 Pro 2 After Lens Damage During Shoot
Introduction
The Insta360 Pro 2 is one of the most powerful 360° cameras, used worldwide for professional VR production. But because its six lenses are exposed, it is also delicate. I recently faced an unfortunate accident while shooting with my Pro 2, and one lens broke. Here’s my detailed experience—what happened, how I managed the situation, the repair process, cost, and key lessons for every VR creator.
The Accident During Shoot
While I was shooting, I accidentally walked backward without realizing the tripod with my Pro 2 was behind me. My leg hit the tripod hard, and the camera fell down along with it. Since the Insta360 Pro 2 lenses stick out, one of them broke immediately on impact.
First Steps I Took to Save the Shoot
Immediately removed the battery from the camera.
Took out all memory cards to ensure no data loss.
Created a backup of all the footage on my system.
Arranged another Insta360 Pro 2 to complete the shoot without delays.
Repair Process with Insta360 Dealer
After the shoot, I contacted Anya Enterprise in Delhi, an official Insta360 dealer. They guided me on the repair process. I shipped the camera through courier, and they sent it to Insta360 for service.
Repair time: ~60 days
Repair cost: ₹50,000 (for replacing one lens, including courier charges)
Service quality: Excellent, with proper updates during the process
Thanks to Anya Enterprise and Insta360, my camera was returned in perfect working condition.
Lessons Learned from the Accident
Always be aware of tripod placement while moving around during a shoot.
The Insta360 Pro 2 lenses are fragile since they are outside the camera body.
If the camera falls, lens damage is almost certain.
Always handle with extreme care while setting angles or walking around the setup.
Have a backup camera or rental option ready to avoid shoot delays.
Conclusion
Accidents happen, but how you handle them makes all the difference. The Insta360 Pro 2 is a powerful camera, but its exposed lenses require careful handling. I was lucky to save my shoot, repair the damage, and learn valuable lessons. If you’re a professional using Pro 2, take extra precautions to avoid costly accidents—and always have a plan B ready.